Terms and Conditions | Paul Davies kitchens and Appliances UK
Terms & Conditions
We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.
To order goods over the telephone or on our website, you must be at least 18 years of age and accept delivery within the UK. All telephone orders will be acknowledged verbally at the time of order, and all orders placed on our website will be acknowledged electronically by e-mail. Please note that verbal and/or electronic acknowledgments do not constitute order confirmation or order acceptance. we may decline all or part of your order for any reason, in which case we will inform you in-person or by telephone or e-mail.
When deciding whether or not to accept your order we may use certain information about you. This helps to protect you and us against fraudulent transactions.
We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method. Please note that products, prices and offers in our store may differ from those either featured on our website.
The total cost of your order will be the price of the products, any additional services you choose (e.g. installation), plus any applicable delivery charge.
The total price payable will be stipulated at the time when you place your order whether or not the order has been acknowledged. We are entitled to make adjustments to the price to take account of any increase in our suppliers’ prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been acknowledged. We will inform you of the correct price and give you the opportunity to cancel the order. All prices are inclusive of VAT but exclusive of delivery charges which will be payable as indicated at the time the order is placed.
From time to time the prices displayed on our website may be different if you are directed to it from a third party website. Purchases at these prices can only be made on our website and by arriving on it through a relevant third party website; these prices will not be available in-store or over the telephone.
Prices, offers and products are subject to availability and may change before we accept your order. If a product becomes unavailable we may offer you an alternative
All product specifications, images, descriptions and other information communicated by us, whether displayed on our price tickets or website or communicated over the telephone, have been made accessible by manufacturers. Please not that images are for illustration purposes only. we try to provide correct images from manufacturers. Our intention is that all information should be as accurate and up-to-date as possible. However, just occasionally we make or discover an error in the price or description of a product; as such we cannot guarantee the reliability or accuracy of the information communicated. If we discover such an error on a product which you have ordered, we will inform you as soon as possible and ask whether you wish to continue with your order or cancel it.
All accessories supplied with a product are subject to upgrade or change at the manufacturer's discretion. We will supply the product as supplied to us by the manufacturer.
We accept all major credit and debit cards including Visa, MasterCard, Maestro and Solo. You may also pay by Paypal
You must provide us with your exact billing address and telephone number when placing your order; this is the address and telephone number which your credit or debit card bank has on file for you. Your order will only be processed once authorisation of your credit or debit card has been properly received.
All goods and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason, we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.
Our price match guarantee is for brand new like-for-like items available immediately from stock from a local Currys or Argos store, please be aware that on rare occassions we may not be able to price match
Please remember to register any promotional extended warranty/consumer promotios with the manufacturer in order to claim the warranty service with 28 days.
Delivery Only Service
If a charge is made for the delivery of goods we will endeavour to keep the charge as low as possible. Generally, where an order contains more than one item, all items will be delivered at the same time once all items are available.
All quoted delivery prices are for most UK Mainland addresses only . Please call us for delivery prices for Ireland and Isle of White.
Unless otherwise expressly stated, any free delivery promotion is applicable to specific items and/or specific postcodes and/or for a limited period only.
Delivery times are calculated in working dates, i.e. Monday to Friday. If you order after 1.00pm, please calculate your delivery time as if your order had been placed the following working day
We will agree with you a suitable delivery day, which will usually be within 2 - 7 working days for stocked product lines and within 28 working days for special orders. Delivery will usually be made direct into your property by one of our own delivery vehicles but a National delivery service is either made by a reliable courier service or by the manufacturer, American style fridge freezers and all fridge freezer over 60cm deep will be a kerbside delivery only and you would be required to bring the fridge freezer into the property yourself, it is the consumers responsibility to make sure there is suitable access e.i measuring door ways, garden paths ect. Postcodes that are 120 miles or more away from our courier company and that are not being delivered by the manufacturers will be palletised delivery only and we will inform you of this when booking your delivery in.
On occasion goods are subject to availability and delay in delivery of goods is sometimes outside our control. As such, delivery cannot be guaranteed and any dates we specify for the delivery of the goods are approximate only. We shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. If we or our suppliers are temporarily out of stock, we will notify you of this position and you should allow up to 14 days for despatch of the goods. For delays of more than 14 days, you will have the right to cancel the order and we will refund any money paid by you for the goods.
If you are unable to accept delivery on the day we have agreed, please notify us as soon as possible and at least 24 hours ahead of the planned delivery day. If you do not notify us within this time and we were unable to deliver the goods to your home on the day that we agreed and scheduled, we reserve the right to charge a second delivery fee.
All item(s) must be unpacked and inspected on delivery. A signature checked or unchecked deems the product to be in good condition and the delivery completed satisfactorily and no claim can be entered into following delivery. This does not affect your statutory rights. Should any issues arise with either the delivery service or the products, please contact us via email/telephone
In the unlikely event of any accidental damage being caused to your property by our delivery team, you must notify our email/telephone as soon as reasonably practicable. If possible you should notify the delivery team of the damage whilst they are on-site and make reference to it on the delivery note.
Delivery and Installation Service
All orders requiring installation are subject to charges and availability. Please check prices and availability prior to delivery. Subject to availability, we are only able to install a product if we are also delivering the same product at the same time.
Refrigeration, Laundry and Dishwasher products: Our installation service of refrigeration, laundry and dishwasher products applies to freestanding appliances only. We do not install integrated appliances. You must ensure that: there is a safe passageway from the delivery vehicle to your chosen location; there is sufficient space for appliances in terms of depth, width and height; electrical sockets are within 1 metre of the appliance(s); there are usable waste outlets (where applicable). We will not plumb any waste pipes. We will only connect waste outlets to existing water tap or standard pipe; old appliances are fully defrosted and free of water; the area is clear for installation and that there are both pipe and electrical sockets within one metre. We will unpack the product and attach the necessary pipes and connections within the manufacturer’s guidelines. You will be asked to check the appliances are in working order, with no damage and sign to agree that you are happy with the service provided.
We must be notified of any leaks or claims for water damage as soon as reasonably practicable after the leak is discovered.
We do not deliver upstairs or any part of the property that would affect our drivers health and safety.
If we deliver to the delivery address and no one is home to accept delivery but the delivery is attempted this is chargeable at £162.00
If we deliver to the delivery address and can not gain access as there are restritions eg. parked car, scaffolding, flights of stairs or refusal of delivery this is chargeable at £162.00
If you have booked installation but this couldn't be carried out due to incorrect connections we will refund the installation charge.
If you have booked installation but this couldn't be carried out due to incorrect connections but you have still had disposal of the old cooker there is a charge of £40.00
Subject to stock availability, all orders can be collected from Paul Davies Kitchens And Appliances, 455 Manchester Road, Bolton, Lancs, Bl3 2rg
Please allow at least one working day before collecting the goods. If you order after 3.00pm, please calculate your date of collection as if your order had been placed the following working day. Your will need to take the credit or debit card used to make payment along with an official form of identification which verifies your name and address such as a bank statement, driving licence or utility bill. On arrival, please present your identification and reference number to the sales representatives. In the unlikely event that the goods are not available we will do everything we can to obtain the product from another store or find you an acceptable alternative..
Cancellations and Returns
You have the right to cancel your order at any time up to 14 working days starting the day after delivery or collection for credit or refund. Please note that you have a duty of care while the goods are in your possession, we will only accept goods unopened, unused, uninstalled and undamaged packaging, if the item is unpack we reserve the rights to charge for loss of resale, the item must be returned by yourself or we will charge for collection.
You must notify us of your intention to return the goods within 14 working days from the date of delivery or collection by emailing [email protected] The following procedure applies: If the order was placed in-store, you will be contacted by the store to arrange the return. If you would like us to collect the goods, we will be happy to do so provided we are operating this service in your local area; we will charge you our normal collection rates for providing this service. If the order was placed online or over the telephone but collected in-store, you will be contacted by the store to arrange the return. If you would like us to collect the goods, we will be happy to do so provided we are operating this service in your local area; we will charge you our normal collection rates for providing this service.
If order online we will be happy to arrange collection of the item but this will be at your expense to cover transportation costs to your area and costs to where the item needs to be shipped to.
For orders placed in-store, an administration/handling fee of 25% of the price of the goods along with the cost of delivery (where applicable) will be charged to you if goods have been ordered and arrived in store or to your home. This pays for repackaging and restocking. If cancelling when goods have not been ordered then there will be an administration charge for 6% to cover paperwork/transation charges.
Full refund of the cost of the goods is wholly conditional upon the above conditions being met and will be within 30 days of cancellation. The following refund policy applies: If goods are returned in a condition which indicates that you have not discharged your duty of care for the goods during the cancellation period, we reserve the right to recoup reasonable compensation for lost value. A reasonable charge will be applied for any missing accessories.
Guarantees and Warranties
All goods supplied are covered by the terms and conditions of the manufacturers’ guarantee for a minimum period of 12 months. This guarantee specifically excludes faults caused by accident, neglect, misuse or normal wear and tear; in addition, routine maintenance , cosmetic damage is not covered. If the goods are being used in a nondomestic environment, e.g. a place of work, the manufacturers may not offer any guarantee.
It is your responsibility to register any free/promotional extended warranty with the manufacturer. Please see manufacturer's promotional material and/or manufacturer's promotional terms and conditions for further details.
Faults and damages
If you unpack your product and find it damaged or incorrect, you can return or exchange the product within 48 hours of purchase or delivery.
If you suspect that your goods have developed a fault, first check that the problem is not something like a blown fuse or a disconnected cable. Check the manufacturer's manual, specifically the fault finding/troubleshooting section to see whether you can resolve the problem yourself. Also, locate the manufacturer's helpline number and call to find out if the manufacturer has its own repair procedure.
If the fault remains unresolved, please contact us. Please note: If the fault developed within 28 days of delivery or collection, we will offer you the choice of an exchange or refund once an engineer has clarified the item is faulty. If the fault developed within 12 months of delivery or collection, we will normally offer a prompt repair, an exchange or refund is only given if the product is deemed by the manufacturuer as none repairable or beyond economical repair. Where the damage is as a result of customer misuse or accidental damage, e.g. spillage of liquid on an appliance, any warranty covering that product will become void. Under such circumstances, where the customer would like to proceed with a repair, this will be chargeable. We are, however, unable to give a guarantee for repairs to products where the damage was caused by customer misuse. This is because in such circumstances the extent of damage is such that other electrical components may have become stressed or contaminated and repair cannot be guaranteed.
In order to prevent unauthorised access to the data which you have provided to us, we follow strict security procedures in the storage and disclosure of information. From time to time industry regulators and our auditors may require us to disclose some or all of the information for legal or regulatory purposes.
By agreeing to these terms and conditions, you accept that we may provide your name, email address and items of purchase to an independent feedback company for the purposes of providing you with an opportunity of reviewing our business and/or your products.
Under the Data Protection Act, you have the right to see any data that we hold about you and to object at any time to the use of your data. We primarily hold data in order to validate delivery details and manufacturer warranties. We may, at a future date, wish to contact your with selected product offers which we think may be of interest to you. If you would prefer not to receive such offers or wish to know what data we hold against your name, please email: [email protected]
All our competitions and promotions are open to residents of the United Kingdom only. Our employees and their immediate families are ineligible to enter, We accept no responsibility for late or lost email registrations. We reserve the right to withdraw or amend the competition at any time and all rule amendments are retrospective. Providing false or incorrect information will invalidate your entry. All prizes are non-negotiable, non-transferable and non-refundable. Cash alternative are not available for prizes. Our decision is final and we will not enter into any negotiations regarding rules or awards. Entry is conditional upon acceptance of the terms and any entry is viewed as your acceptance.
Connection and Recycling
We offer a chargable connection and collection service at the time of placing the order. We cannot offer this service after the goods are delivered.