If a charge is made for the delivery of goods we will endeavour to keep the charge as low as possible. Generally, where an order contains more than one item, all items will be delivered at the same time once all items are available.
All quoted delivery prices are for most UK Mainland addresses only . Please call us for delivery prices for Ireland and Isle of White
Unless otherwise expressly stated, any free delivery promotion is applicable to specific items and/or specific postcodes and/or for a limited period only.
Delivery times are calculated in working dates, i.e. Monday to Friday. If you order after 1.00pm, please calculate your delivery time as if your order had been placed the following working day
We will agree with you a suitable delivery day, which will usually be within 2 - 7 working days for stocked product lines and within 28 working days for special orders. Delivery will usually be made direct into your property by one of our own delivery vehicles but a National delivery service is either made by a reliable courier service or by the manufacturer, American style fridge freezers and all fridge freezer over 60cm deep will be a kerbside delivery only and you would be required to bring the fridge freezer into the property yourself, it is the consumers responsibility to make sure there is suitable access e.i measuring door ways, garden paths ect.
On occasion goods are subject to availability and delay in delivery of goods is sometimes outside our control. As such, delivery cannot be guaranteed and any dates we specify for the delivery of the goods are approximate only. We shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. If we or our suppliers are temporarily out of stock, we will notify you of this position and you should allow up to 14 days for despatch of the goods. For delays of more than 14 days, you will have the right to cancel the order and we will refund any money paid by you for the goods.
If you are unable to accept delivery on the day we have agreed, please notify us as soon as possible and at least 24 hours ahead of the planned delivery day. If you do not notify us within this time and we were unable to deliver the goods to your home on the day that we agreed and scheduled, we reserve the right to charge a second delivery fee.
All item(s) must be unpacked and inspected on delivery. A signature checked or unchecked deems the product to be in good condition and the delivery completed satisfactorily and no claim can be entered into following delivery. This does not affect your statutory rights. Should any issues arise with either the delivery service or the products, please contact us via email/telephone
In the unlikely event of any accidental damage being caused to your property by our delivery team, you must notify our email/telephone as soon as reasonably practicable. If possible you should notify the delivery team of the damage whilst they are on-site and make reference to it on the delivery note.
Delivery and Installation Service
All orders requiring installation are subject to charges and availability. Please check prices and availability prior to delivery. Subject to availability, we are only able to install a product if we are also delivering the same product at the same time.
Refrigeration, Laundry and Dishwasher products:
Our installation service of refrigeration, laundry and dishwasher products applies to freestanding appliances only. We do not install integrated appliances.
You must ensure that:
there is a safe passageway from the delivery vehicle to your chosen location;
there is sufficient space for appliances in terms of depth, width and height;
electrical sockets are within 1 metre of the appliance(s);
there are usable waste outlets (where applicable). We will not plumb any waste pipes. We will only connect waste outlets to existing water tap or standard pipe;
old appliances are fully defrosted and free of water;
the area is clear for installation and that there are both pipe and electrical sockets within one metre.
We will unpack the product and attach the necessary pipes and connections within the manufacturer’s guidelines.
You will be asked to check the appliances are in working order, with no damage and sign to agree that you are happy with the service provided.
We must be notified of any leaks or claims for water damage as soon as reasonably practicable after the leak is discovered.
We do not deliver upstairs or any part of the property that would affect our drivers health and safety.
If we deliver to the delivery address and no one is home to accept delivery but the delivery is attempted this is chargeable at £162.00
If we deliver to the delivery address and can not gain access as there are restritions eg. parked car, scaffolding, flights of stairs or refusal of delivery this is chargeable at £162.00
If you have booked installation but this couldn't be carried out due to incorrect connections we will refund the installation charge.
If you have booked installation but this couldn't be carried out due to incorrect connections but you have still had disposal of the old cooker there is a charge of £40.00